Glen Allen, Virginia – December 10, 2013 – Decisiv, Inc., the leading provider of Service Relationship Management (SRM) platforms for fleet maintenance, today announced results and findings of its 4th Annual Maintenance Summit. This year’s Summit featured a record number of fleet and service provider attendees who highly rated the event in a post Summit survey. Planning is already underway for the 5th annual Decisiv Maintenance Summit, to be held in November 2014.
“This unique gathering of fleets, dealers and service providers-- many of whom already use our SRM solution— enables collaboration and communication about key financial metrics and best practices,” said Michael Riemer, VP Products and Channel Marketing at Decisiv. “Our attendees report that these summits are invaluable for openly discussing and brainstorming, and that they take home some very valuable information that can ultimately impact their company’s revenue and profitability.”
The Summit was facilitated by Jack Porter, Senior Consultant at Decisiv, who has been instrumental in the growth and the success of the event for the last four years. For the 2013 Decisiv Maintenance Summit, 8 out of 10 attendees were either Very Satisfied or Satisfied with the overall meeting program. High marks were also given for meeting topics and discussions, presentations and facilitator preparedness. Receiving rave reviews as well was the free exchange of ideas about pressing industry issues, such as the growing technician shortage and how to improve staff productivity and utilization by using more accurate measures and comparisons of technician skills.
On the summit agenda were presentations and discussions about the challenges of managing down equipment and service events, accessing information that can be used to measure and improve service and repair operations, communications issues that might hamper asset utilization, and best practices around key financial metrics for service and repair activities. Also covered in detail was how minimizing Days Out of Service (DOS) has a direct impact on bottom line profitability, including use of Decisiv’s new DOS Impact Calculator.
Decisiv Maintenance Summit attendees were also introduced to a new benchmarking and best practice exchange service that will be available in 2014 to help improve the performance of maintenance operations and generate greater returns on investment in assets and personnel.
About Decisiv, Inc.
Founded in 2001 and based in Glen Allen, Virginia, Decisiv is the leading provider of a Service Relationship Management (SRM) platform for fleet vehicle maintenance programs combining communication, collaboration and decision support solutions for inspection, preventive maintenance and repair services. More than 750 fleets with 330,000 assets and 900 service providers use the Decisiv platform for asset management in conjunction with fleet maintenance management systems to minimize Days Out of Service, increase revenue, improve capital and resource efficiency, lower operating costs and generate a higher return on assets. For more information, visit decisiv.com.
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