Hoffman Estates, Ill. (Dec. 2, 2011) – Sears Auto
Center, the leading provider of automotive
maintenance and repair services and parts, and LeasePlan USA, the premium service provider of vehicle leasing and fleet
management solutions, are introducing an industry first in fleet
servicing. The companies have teamed up to implement a time saving electronic
work-order authorization program through LeasePlan’s eRepair system in
approximately 840 Sears Auto Centers nationwide. The new system, called E-Auth,
will improve speed of service for fleet drivers by electronically streamlining
the process and significantly reducing the amount of time required to obtain
service authorizations.
“The application removes the need for the Sears staff to
call our maintenance and repair management department. This allows Sears, and
LeasePlan, to run a more efficient operation while also devoting even greater
attention to clients and drivers,” said Tony Blezien, vice president,
operations for LeasePlan USA.
E-Auth is a fully integrated authorization solution that
allows service providers and fleet management companies to communicate all
details of service orders electronically including work-order submission, call
center review and response, and the ultimate decision. With the implementation
of this new system, fleet customers feel the benefits immediately with improved
service times. Additionally, both Sears Auto Center and LeasePlan expect
significant productivity gains. This service is open to all U.S. service
providers and fleet management companies; new adopters need only to establish
an IT project to integrate their system. There are no external fees, such as
subscription or per-transaction charges.
“We are always looking for new ways to improve on the
service we provide our fleet customers and to increase the efficiency of our
automotive fleet service business,” said Joe Finney, SVP and president of Sears
Automotive. “Providing this industry first in North America ties in with the
company’s overall business strategy; offering competitive pricing,
superior products and excellent store service,” Finney said.
For more information about Sears Fleet services or to set up
an account please visit: http://www.searscommercial.com/fleet
.
About
Sears Auto Center
Sears
Auto Center is a leading provider of automotive maintenance and
repair
services and parts, with nearly 840 locations nationwide offering a
full
array of passenger and light truck tires, DieHard® batteries,
Craftsman®
auto accessories and more. Sears has a long history
as America's
trusted
place for car care, having offered auto parts since 1905 and
service
since 1931. Sears Auto Center offers customers convenient locations
and
hours, as well as an extensive menu of services. Sears Auto Center is a
division
of Sears, Roebuck and Co., a subsidiary of Sears Holdings Corporation.
About Sears Holdings Corporation
Sears
Holdings Corporation is the nation’s fourth largest broadline retailer with
over 4,000 full-line and specialty retail stores in the United States and
Canada. Sears Holdings is the leading home appliance retailer as well as a
leader in tools, lawn and garden, consumer electronics and automotive repair
and maintenance. Sears Holdings is the 2011 ENERGY STAR® Retail Partner of the
Year. Key proprietary brands include Kenmore, Craftsman and DieHard, and a
broad apparel offering, including such well-known labels as Lands’ End, Jaclyn
Smith and Joe Boxer, as well as the Apostrophe and Covington brands. It also
has the Country Living collection, which is offered by Sears and Kmart. It is
the nation's largest provider of home services, with more than 11 million
service calls made annually. Sears Holdings Corporation operates through its
subsidiaries, including Sears, Roebuck and Co. and Kmart Corporation. For more
information, visit Sears Holdings' website at www.searsholdings.com. |Twitter: @searsholdings | |Facebook: http://www.facebook.com/SHCCareers .
About
LeasePlan USA
LeasePlan
is the world’s leading provider of fleet and vehicle management solutions with
1.3 million vehicles managed worldwide. Operating out of 30 countries around
the globe, the company has a passion for exceptional customer service.
LeasePlan prides itself on delivering high-touch, premium service and
innovative products that offer total cost reduction for corporate and
government fleets. With nearly 50 years of fleet experience, LeasePlan’s
experts find ways to get the most out of clients’ vehicles, budget and time.
Find out why LeasePlan clients agree that “it’s easier to leaseplan.” Visit www.us.leaseplan.com for more information.
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