According to licensed car repair experts, here is a list of the top 5 areas where extended warranty coverage frustrates drivers the most. A new report from Polk showing the average age of today’s vehicles on the road underscores the importance of having the right vehicle service protection.
- Blaming the driver: Extended warranty customers have a penchant for blaming the needed car repairs on the driver and making them feel like it’s their fault. For example, companies will try to show how the driver caused a part to fail or break, when a faulty part was to blame all along.
- That’s only covered by the special package: Most extended warranties are sold through different levels of coverage and different packages. Many companies will try to confuse customers into thinking the needed repair is only offered through a special package they didn’t pay for.
- Shop labor: A significant part of the confusion in repairs is understanding the differences between a part replacement and the labor it costs to replace that part. Many extended warranties will not cover labor or only a certain percentage of the mechanic’s rate, leaving the customer responsible to pay the balance. In some cases, the cost of labor can be more expensive than the part they’re replacing.
- Avoiding the real problem: Many times, extended warranty companies will argue with the customer and mechanic over the needed repairs, looking for every possible reason to avoid covering the cost.
- Shady Adjuster: Adjusters are not always unbiased third parties in the car repair process. Mechanics have seen instances where the adjuster will refute a damage claim. This is often the case when there is an unknown relationship between the adjuster and warranty provider.
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