MT. LAUREL, NJ (February 25, 2014): ARI®, a leading global fleet services provider specializing in complex car and truck fleets, was presented with a bronze award in the Customer Service Training Team of the Year category in the eighth annual Stevie® Awards for Sales & Customer Service. The awards were presented to honorees during a gala banquet on Friday, February 21 at the Bellagio in Las Vegas.
“I am very proud of our training team, who genuinely deserve this recognition,” said ARI Vice President of Call Center Operations Ted Davis. “The success of our call center training program is due in no small part to the hard work, dedication and willingness of our team to share their knowledge and expertise with our new technicians, which has helped to elevate the performance of our call centers to industry-leading levels. I want to congratulate every member of the team for their outstanding efforts.”
These awards recognize the achievements of sales, business development, customer service, and call center professionals worldwide. More than 1,500 nominations from organizations of all sizes and in virtually every industry were evaluated in this year’s competition. More than 260 executives from around the world participated in the judging process for the 2014 awards.
ARI’s award in the Customer Service Training Team of the Year category recognizes the efforts of the ARI Call Center training team. This team prepares ARI technicians to oversee customers’ vehicle maintenance and repairs. The technicians work with 116,000 shops throughout the United States to verify purchase orders and negotiate pricing. They handle more than 3.5 million calls annually and achieve more than $10 million in client savings each month through negotiated costs and warranty recovery.
The training team’s method for preparing the technicians to achieve success includes a three-phase training program that spans four months. A new training session starts each month with new technicians completing nearly 90 hours of training before being turned over to the authority of a call center supervisor.
About ARI®
ARI, part of the Holman Automotive Group, is a global vehicle fleet management organization that drives the best results for each of its clients’ unique and complex needs by employing the industry’s best fleet professionals, processes, and technology. A workforce numbering more than 2,500 collaborates across offices located throughout North America, Europe, the UK, and Hong Kong to manage more than 1,000,000 fleet vehicles in North America, the UK and Europe, and combined with its strategic partners more than two million fleet vehicles globally. A leader in its industry, ARI has been recognized as one of the “100 Best Companies to Work For” by FORTUNE magazine. ARI is headquartered in Mount Laurel, New Jersey. Learn more at www.arifleet.com and connect with us on LinkedIn, Facebook and Twitter.
About The Stevie Awards
Stevie Awards are conferred in five programs: the Asia-Pacific Stevie Awards, The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. A sixth program, the German Stevie Awards, will debut later this year. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about The Stevie Awards at www.StevieAwards.com.
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