THOMASVILLE, N.C. (Nov. 14, 2013) – Mastio & Company has honored Old Dominion Freight Line, Inc. with a 2013 Mastio Quality Award, naming the company No. 1 national LTL (less-than-truckload) carrier.
This is the fourth consecutive year Old Dominion has topped the Mastio & Company’s Value and Loyalty Benchmarking Study. Old Dominion is the only LTL carrier in the history of this prestigious annual ranking to top the list four years in a row.
To develop its rankings, Mastio & Company surveyed more than 2,000 transportation decision makers about their shipping preferences and needs. Shippers participating in the study graded carriers’ performances in 25 service attributes, including quality of shipping service, on-time delivery and likelihood to recommend the company’s service to others.
Respondents ranked Old Dominion highest in several categories to include courteous and professional drivers, knowledgeable and helpful sales representatives and proactive communications. OD also scored highest as a highly trusted carrier and for delivering shipments when promised with no shortages or damages. As a result, customers responded that they were very likely to continue using Old Dominion’s services.
“We’re honored that the shipping public continues to hold Old Dominion in such high regards,” said David Congdon, President and CEO of Old Dominion. “This award serves as a testament to the hard work and dedication of every Old Dominion employee, and reaffirms our commitment to deliver premium service.”
For over 79 years, Old Dominion has been in the business of keeping promises to its customers and historically has one of the lowest claims ratios and best time on-time records in the industry.
“The Mastio Quality Award is widely considered the most reliable measure of customer value and loyalty within the LTL industry,” said Kevin Huntsman, Vice President of Mastio & Company. “For four years in a row, Old Dominion’s numbers have been a cut above the rest. We commend Old Dominion for its continued commitment to providing its customers with a premium service.”
For more information about Old Dominion, visit www.odfl.com or call (800) 432-6335.
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