Fleet Industry Vet Ted Davis Joins ARI® to Head Call Center Operations

MT. LAUREL, NJ (January 6, 2011) – ARI^®, a leading global fleet services provider specializing in complex car and truck fleets, announced that Ted Davis has joined the organization as its U.S. Call Center Department Head.  Davis has more than 12 years of industry experience and brings proven leadership to ARI’s largest department.  The addition of Davis, along with the opening of ARI’s sixth North American Call Center in Houston, Texas, demonstrates ARI’s continued commitment to driver support and client service excellence. 

"We’re thrilled to have Ted join the ARI family,” said Bob White, Senior Vice President of Fleet Services.  “His background in leasing, logistics and operations will be a huge asset to our call centers and ARI as a whole.  We are confident that Ted’s expertise will further enhance our ability to deliver the industry’s highest level of service to our clients.”

In his new role as Call Center Department Head, Davis will be responsible for directing operations and managing more than 300 ASE technicians at ARI’s three U.S. Call Centers in Maple Shade, New Jersey; Grapevine, Texas; and Houston, Texas.  The primary role of these centers is to field calls in support of ARI’s customers’ fleet vehicles.  These 24x7 Call Centers manage repairs, breakdowns, accident response, preventative maintenance and other driver needs.

Prior to joining ARI, Davis served as Vice President of Fleet Management and Logistics at Garda Cash Logistics, Inc, a large multi-national armored cash transit organization. Previously, he held various management positions during a 12-year career at Ryder Systems, a full service lease provider. 
Davis earned his B.S. in Business Administration from Kennedy Western University and served in the United States Marine Corps for six years.

About ARI^® (http://www.arifleet.com/)
ARI, a part of the Holman Automotive Group, is the second largest vehicle fleet management organization in North America with a workforce numbering more than 2,000 and offices throughout the United States, Canada, Mexico, Puerto Rico and Europe. This fleet company focuses on complex fleets and manages over 850,000 cars, trucks and equipment in North America and Europe, and combined with its strategic partners, more than 1.8 million fleet vehicles globally. ARI is headquartered in Mount Laurel, New Jersey.